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Dedicated Services ensure direct access to Alpha Networks Specialist, hosting and Maintenance of Tucano

Introduction

Dedicated services

Our professional services function gives you training and technical software support, making sure that the your questions are answered and that you get the best user experience in order for you to ensure the best Service Level Agreement. 

Alpha Networks can provide a full SAAS solution which includes hosting, maintenance and 24/24 support and monitoring.
Alpha Networks provides also professional services for complex integration to install managed platform at customer premises

Tucano Maintenance and Support

Support

  • Clear process flows and friendly user tools to contact support
  • Extra support services available to ensure Carrier grade services
  • System platform monitoring
  • 24/24 availability

Maintenance

  • Bugfix releases always included
  • Direct access to AN specialists

Hosting

On the cloud platform

  • Fully supported & redundant solution with global service
  • 3 Data centers with worldwilde footprint

On customer premises platform

  • Install in your data center
  • Documented node deployment
  • Support on software