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Tour of Features

Payment & Authentication

Payment & Authentication

With Tucano, you have the flexibility to decide which business model to setup for each of your catalog, offering content to the end-users through Subscription VoD catalogues, Transactional VoD catalogs or Live TV, in a personalized way. additionally, it supports a broad range of payment methods, from credit and debit cards to PayPal and mobile payments (MPesa) depending on the region-specific.

Analytics

Analytics

This pack is able to measure the quality of the service provided to the end-users, via third  party application installed on STB, iOS/Android devices.

Communication

Communication

The communication pack is related to all the documentation sent to an end-user during his/her life cycle into the system. Tucano back-end handles the communication with the end-user using multiple channels, like e-mail, SMS, letters.

Ticketing

Ticketing

This module provides a customer support tool able to track issues reported by the user, allowing you to handle and solve the user tickets withing a specific SLA.


Core Features

Core Features

Tucano, our standalone product offer a wide range of standard capabilities enable a quick launch on Pay-TV market. This includes the following modules:

  • Content management
  • Offer Management
  • Billing
  • CRM & Subscription
  • Portals configuration
  • Logistics
Marketing

Marketing

Tucano's Marketing pack manages the marketing campaigns through different channels, using vouchers, targeting clusters through defined business rules.